:root {
  --bg: #f6f7f9; --panel: #ffffff; --text: #1d2330; --muted: #667085; --border: #e3e6ec;
  --accent: #2f6fed; --accent-text: #ffffff; --ok: #157f3b; --ok-bg: #e5f5ea; --warn: #9a6200; --warn-bg: #fff4dc;
  --err: #b42318; --err-bg: #fdecea; --info-bg: #eaf1ff; --nav: #111827; --nav-text: #cbd2df; --nav-active: #ffffff;
  --radius: 10px; --shadow: 0 1px 2px rgba(16,24,40,.06);
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0f1218; --panel: #171b23; --text: #e6e9ef; --muted: #98a2b3; --border: #2a303b;
    --accent: #5b8cff; --ok: #4ade80; --ok-bg: #12301f; --warn: #fbbf24; --warn-bg: #352a10;
    --err: #f87171; --err-bg: #3a1717; --info-bg: #182340; --nav: #0a0d12;
  }
}
* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body { font: 15px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; background: var(--bg); color: var(--text); }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 1.5rem; margin: 0 0 .25rem; }
h2 { font-size: 1.15rem; margin: 0 0 .75rem; }
h3 { font-size: 1rem; margin: 0 0 .5rem; }
p { margin: 0 0 .75rem; }
.muted { color: var(--muted); }
.small { font-size: .85rem; }
.mono { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: .9em; }

.layout { display: grid; grid-template-columns: 230px 1fr; min-height: 100vh; }
.sidebar { background: var(--nav); color: var(--nav-text); padding: 18px 12px; display: flex; flex-direction: column; gap: 4px; }
.brand { color: #fff; font-weight: 700; font-size: 1.05rem; padding: 4px 10px 16px; letter-spacing: .2px; }
.brand span { color: var(--accent); }
.sidebar a { color: var(--nav-text); padding: 8px 10px; border-radius: 8px; display: block; }
.sidebar a:hover { background: rgba(255,255,255,.06); text-decoration: none; }
.sidebar a.active { background: rgba(255,255,255,.1); color: var(--nav-active); }
.sidebar .section { font-size: .72rem; text-transform: uppercase; letter-spacing: .08em; color: #6b7385; padding: 14px 10px 4px; }
.sidebar .spacer { flex: 1; }
.sidebar form button { width: 100%; text-align: left; background: none; color: var(--nav-text); border: 0; padding: 8px 10px; border-radius: 8px; cursor: pointer; font: inherit; }
.sidebar form button:hover { background: rgba(255,255,255,.06); }
.who { font-size: .8rem; padding: 8px 10px; color: #8b93a5; word-break: break-all; }
main { padding: 26px 32px 60px; min-width: 0; }
.topbar { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; margin-bottom: 20px; flex-wrap: wrap; }
.acting { background: var(--warn-bg); color: var(--warn); padding: 8px 32px; display: flex; justify-content: space-between; align-items: center; gap: 10px; }
.acting button { font-size: .85rem; }

.card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 18px 20px; box-shadow: var(--shadow); margin-bottom: 18px; min-width: 0; }
.grid { display: grid; gap: 18px; }
.grid.cols-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.grid.cols-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 14px; margin-bottom: 18px; }
.stat { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px 16px; }
.stat .label { color: var(--muted); font-size: .8rem; }
.stat .value { font-size: 1.45rem; font-weight: 650; margin-top: 2px; font-variant-numeric: tabular-nums; }
.stat.alert { border-color: var(--err); }

table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 9px 10px; border-bottom: 1px solid var(--border); vertical-align: top; }
th { font-size: .78rem; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); font-weight: 600; }
td.num, th.num { text-align: right; font-variant-numeric: tabular-nums; }
tr:last-child td { border-bottom: 0; }
.table-wrap { overflow-x: auto; }

.badge { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: .78rem; font-weight: 600; background: var(--info-bg); color: var(--accent); white-space: nowrap; }
.badge.ok, .badge.running, .badge.available, .badge.transferred, .badge.sale, .badge.done, .badge.paid, .badge.active { background: var(--ok-bg); color: var(--ok); }
.badge.warn, .badge.paused, .badge.ringing, .badge.wrap_up, .badge.transferring, .badge.retry, .badge.callback, .badge.pending, .badge.dialing { background: var(--warn-bg); color: var(--warn); }
.badge.err, .badge.failed, .badge.dnc, .badge.suspended, .badge.do_not_call, .badge.offline { background: var(--err-bg); color: var(--err); }
.badge.ai, .badge.on_call, .badge.in_progress { background: var(--info-bg); color: var(--accent); }
.badge.draft, .badge.archived, .badge.completed, .badge.away, .badge.ended { background: var(--border); color: var(--muted); }

.flash { padding: 10px 14px; border-radius: 8px; margin-bottom: 12px; background: var(--ok-bg); color: var(--ok); }
.flash.error { background: var(--err-bg); color: var(--err); }
.notice { padding: 10px 14px; border-radius: 8px; margin-bottom: 14px; background: var(--warn-bg); color: var(--warn); }
.notice.err { background: var(--err-bg); color: var(--err); }

form.inline { display: inline; }
label { display: block; font-weight: 600; font-size: .88rem; margin: 0 0 4px; }
.help { font-weight: 400; color: var(--muted); font-size: .82rem; }
input[type=text], input[type=email], input[type=password], input[type=number], input[type=tel], input[type=time], input[type=date], input[type=datetime-local], input[type=search], select, textarea {
  width: 100%; padding: 8px 10px; border: 1px solid var(--border); border-radius: 8px; background: var(--panel); color: var(--text); font: inherit;
}
textarea { min-height: 90px; resize: vertical; }
textarea.tall { min-height: 180px; }
input:focus, select:focus, textarea:focus { outline: 2px solid color-mix(in srgb, var(--accent) 40%, transparent); border-color: var(--accent); }
.field { margin-bottom: 14px; }
.row { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 14px; }
.checks { display: flex; flex-wrap: wrap; gap: 12px; }
.checks label { font-weight: 400; display: flex; gap: 6px; align-items: center; }
button, .btn { display: inline-flex; align-items: center; gap: 6px; padding: 8px 14px; border-radius: 8px; border: 1px solid var(--border); background: var(--panel); color: var(--text); font: inherit; font-weight: 600; cursor: pointer; text-decoration: none; }
button:hover, .btn:hover { text-decoration: none; filter: brightness(.97); }
.btn-primary, button.primary { background: var(--accent); border-color: var(--accent); color: var(--accent-text); }
.btn-danger, button.danger { background: var(--err-bg); border-color: transparent; color: var(--err); }
.btn-ok, button.ok { background: var(--ok); border-color: var(--ok); color: #fff; }
.btn-sm, button.sm { padding: 4px 10px; font-size: .85rem; }
.actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.pager { display: flex; gap: 8px; align-items: center; margin-top: 12px; }
.filters { display: flex; gap: 10px; flex-wrap: wrap; align-items: end; margin-bottom: 14px; }
.filters > * { width: auto; }
details summary { cursor: pointer; font-weight: 600; }
.transcript { display: flex; flex-direction: column; gap: 8px; max-height: 520px; overflow-y: auto; }
.turn { padding: 8px 12px; border-radius: 10px; max-width: 85%; }
.turn.assistant { background: var(--info-bg); align-self: flex-start; }
.turn.user { background: var(--bg); border: 1px solid var(--border); align-self: flex-end; }
.turn.system { color: var(--muted); font-size: .82rem; align-self: center; }
.turn .who { font-size: .72rem; color: var(--muted); padding: 0; }
dl.kv { display: grid; grid-template-columns: max-content 1fr; gap: 6px 16px; margin: 0; }
dl.kv dt { color: var(--muted); }
dl.kv dd { margin: 0; }
.login { max-width: 380px; margin: 12vh auto; }
.empty { text-align: center; color: var(--muted); padding: 26px; }
code { background: var(--bg); padding: 1px 5px; border-radius: 4px; }

/* Operator console */
.console { display: grid; grid-template-columns: 340px 1fr; gap: 18px; }
.status-buttons { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; }
.status-buttons button.current { outline: 3px solid var(--accent); }
.big-status { font-size: 1.6rem; font-weight: 700; margin: 6px 0 2px; }
.phone-state { display: flex; align-items: center; gap: 8px; }
.dot { width: 10px; height: 10px; border-radius: 50%; background: var(--err); display: inline-block; }
.dot.on { background: var(--ok); }
.incoming { animation: pulse 1s infinite; }
@keyframes pulse { 50% { box-shadow: 0 0 0 6px color-mix(in srgb, var(--accent) 25%, transparent); } }

@media (max-width: 900px) {
  .layout { grid-template-columns: 1fr; }
  .sidebar { flex-direction: row; flex-wrap: wrap; padding: 10px; }
  .sidebar .section, .sidebar .spacer, .who { display: none; }
  main { padding: 18px 16px 40px; }
  .grid.cols-2, .grid.cols-3, .console { grid-template-columns: 1fr; }
}